Apr 05

How to improve performance of your Jira BigPicture?

Light instance of Jira + Big Picture, performance

Tips for making your Jira + BigPicture instance lighter.

Having Jira + BigPicture performance issues? Let’s break this into pieces. What does affect performance and what can you do to improve speed?

The below tips pertain to the on-premise hosting, i.e. Jira Server and Jira Data Center.

Golden rules

  1. Update! Each new version of BigPicture is faster than its predecessor
    (one exception is mentioned in the ‘Versions’ section below).
  2. Observe BigPicture sizing guide. Have 1GB of RAM on your server for every 100.000 tasks.
  3. It’s the so-called initial synchronization that slows BigPicture / BigGantt. The initial sync happens when a Program hasn’t been accessed by anybody in the last 24 hours or more. The sync has nothing to do with closing or not a browser’s tab or the browser itself. Even if everybody close their browsers, but some user reopens it later to access the program within 24 hours, the initial sync should not take place.
  4. — I have more than 50.000 tasks in a single BigPicture program. Could that be causing a performance issue? We hear this a lot, but more often than not this doesn’t cause performance issues. BigPicture was designed for 100.000+ tasks per program, virtually for an unlimited number of tasks.


Gantt chart and Roadmap

Ok, so far we’ve discussed the server-side issues. Now, the Gantt chart and the Roadmap modules are also prone to the client-side performance issues, namely those that happen in your browser. We recommend that:

  • users work on (1) Chrome or (2) Firefox browsers
  • a Jira + BigPicture admin limits the number of tasks that can load simultaneously. Take a look at the screenshot below for directions.
Jira BigPicture performance, number of issues loaded Gantt chart

Decrease the number of tasks loaded onto your Gantt chart. You can apply the same performance-related setting to the Roadmap module under the ‘Board Configuration’ left menu item.


Understand what BigPicture versions mean (and why it has to do with performance)

BigPicture / BigGantt versions meaning

X.Y.Z format stands for:

X – product line, new components have been added, etc.
Y – new feature(s) have been added
Z – bug fixes, minor improvements, including the speed-related ones

Examples: BigPicture 7.1.4, BigGantt 3.14.7

You might have heard to keep your BigPicture and BigGantt up to date. Yes, it’s better to have BigPicture 7.5 than BigPicture 6 when it comes to speed and functionalities, but there is a thing. If you’re particularly sensitive about software reliability and performance, keep in mind that the higher the ‘Z’, the more stable a version tends to be. For instance, 7.0.5 is likely fine-tuned compared to 7.0.0. This is because the second number represents new features and the third one stands for bug fixes and minor improvements, including the performance improvements that relate to the newly added features. Two weeks from a major release is usually enough for us to fix possible performance issues, if any at all.

So if you are a Jira admin for a large organization with hundreds of BigPicture users and you are on, say BigPicture 7.0.12, and you’ve noticed BigPicture 7.1.0 available from Atlassian Marketplace, well, just please stay in touch with our support team if you notice anything.


Jira Server vs. Data Center

It may seem counterintuitive, but BigPicture Server is slightly faster, by dozen or so percent than BigPicture Data Center. And it is true with 99% of third-party apps available from Atlassian Marketplace, even though Atlassian has developed Data Center with performance in mind.

Jira Data Center, however, is big on scalability, i.e. it can serve more requests at a time by a larger number of users. That said, it takes Jira BigPicture that dozen or so percent more time to take care of a single request on the Data Center hosting. Nevertheless, the Data Center cluster of servers is capable of serving more user requests simultaneously.


Enable ‘Monitoring’

Have the above guidelines brought the performance gains to your Jira + BigPicture instance? If not, turn BigPicture’s ‘Monitoring’ feature on. Go to ‘Technical info’ and press ‘Start’ next to these:

  • Cache monitoring
  • Locks monitoring
  • Endpoints monitoring

Then get the log files by pressing ‘Statistics’ buttons, and e-mail them to support@softwareplant.com or just contact us with your own intelligence and screenshots. We’ll try to solve your performance issues.


Jira Big Picture performance monitoring. Cache, locks, endpoints


Should you analyze these logs on your own? You can do the following:

  1. enable the monitoring periodically, say once per month or quarter
  2. accumulate these logs
  3. if performance issues arise at some later point you can compare the logs from, say one year ago to the current ones
  4. now you are able to tell whether it’s the number of tasks in your system that affects the execution times


Still having performance issues?

Get a more in-depth understanding of what affects Jira + BigPicture speed here: BigPicture performance docs.


A boy announcingSoftwarePlant News

Upcoming events

See you in:

  • Hamburg during catWorkX Midsummer Day, June 18-19
  • San Diego for SAFe Summit, Sep 29 – Oct 4

Complete calendar

Jun 2019
The entirely new Program Board 2.0 is arriving. It has both program increment- and sprint-level planning. Look for BigPicture 7.2 on Atlassian Marketplace. More
May 2019
BigPicture / BigGantt is now GDPR compatible.
Apr 2019
Atlassian names BigPicture and BigGantt Agile at Scale apps. Google “atlassian marketplace agile at scale” for the winning collection.
Apr 2019
Cloud version and improved Project Portfolio Management (PPM) in BigPicture Enterprise 2019. What’s changing?

About The Author

With his automotive background Marcin goes beyond the 'Jira + software development' standard. He likes simple, up-to-five-sentence answers to complex questions.