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IT Helpdesk Specialist

Location: mostly onsite (Warsaw, Poland)

BigPicture SoftwarePlant

Hi, we’re BigPicture (previously SoftwarePlant) the proud developers of one of the leading project management tools used by over 30 000 teams from companies worldwide. Our products are used by CEOs, Managers, Directors, and Project Managers of companies such as Netflix, NASA, Tesla, Apple, Uber, Samsung, Porsche, Siemens, Intel, Boeing, LG, and many more.

When joining our team you can expect a tight-knit team and a collaborative spirit. You will encounter both demanding product development problems and the shared excitement of rolling up your sleeves and working together towards achieving major goals. Join our team as our IT Helpdesk Specialist!

As IT Helpdesk Specialist you’ll be responsible for:

  • Provide end-user support in person or via e-mail, or chat with our employees
  • Cross-office cooperation with our team in USA
  • Manage assets inventory, warranties, and service agreements
  • Maintain network and office infrastructure
  • Software setup and maintenance
  • Purchase of devices
  • Troubleshoot and resolve network-related issues

This is what we are looking for:

  • 1+ years of experience in an IT support position
  • English language proficiency, enabling fluent verbal and e-mail communication. Your future Team Leader speaks English, and you’ll also be cooperating with our colleagues in the US on a daily basis, so a B2 level is a minimum :)
  • Experience with macOS
  • Good knowledge of Linux

You will learn how to:

  • Manage a MacBook fleet
  • Use automation tools such as Ansible
  • Manage databases and services access
  • Use tools such as IPA, Gerrit or Jenkins

How we work:

  • Top-notch hardware and software: MacBook Pro and high-resolution monitors
  • Flexible working hours
  • No dress code

Perks & Benefits:

  • Skills Development budget, and access to our vast in-house library
  • Incentive Equity Program
  • Private healthcare
  • Multisport card
  • Various internal knowledge initiatives: tech guilds, workshops and more
  • Plenty of team building events
  • Working in a knowledge-sharing culture organization with an experienced DevOps Team
  • From day one you will have your own buddy assigned, to help you effectively onboard in your new role

Remuneration & model of cooperation

  • 6 000 – 8 000 PLN + VAT B2B / month
  • 6 000 – 8 000 PLN gross contract of services for students / month

Model of cooperation

  • B2B
  • Contract for services for students

Recruitment process step-by-step

  1. Submit your application
  2. Meet with your future Team Leader to learn a little bit more about our company, answer a few technical questions and discuss our mutual expectations (currently online only)
  3. If everything goes well, we’ll call you with a job offer very quickly and welcome you to our team :)

Get to know us better

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    By clicking “Send” below you consent to the processing of your personal data contained in the recruitment application by SoftwarePlant sp. z o.o. sp. k. to the extent greater than defined in the provisions of the Polish Labor Code.
    We need information such as your full name, contact details, work experience and education to comply with our legal obligations foreseen in the Polish Labour Code. You are obliged to provide these types of personal data to participate in the recruitment process. We process other types of personal data included in your application (e.g. your image or information about your interests) on the basis of your voluntary consent which you give by sending us your recruitment application. Providing this additional information is voluntary and does not affect your ability to participate in the recruitment process. If you do not want us to process these additional types of data about you, simply do not include them in your application.
    The controller of your personal data is SoftwarePlant sp. z o.o. sp. k. with its registered seat at Łopuszańska 95, 02-457 Warsaw, Poland. You can withdraw your consent at any time without affecting the lawfulness of processing based on this consent before its withdrawal. See our Privacy Policy for detailed information about the processing of your personal data.